To email a document into the database, several conditions must be met.
If those conditions are met, sending your email will cause the creation of a new database object. The new object's parent will be the object you specified in the Subject: line. The object's Name attribute will be set to a modified version of the email's Subject: line, which will serve as a one-line descriptive summary. The editable text in the object's Comment field will be whatever body text you typed in the email message. And any files attached to the email message will be stored in the database and made available as hyperlinks on the new object.
By way of an example:
This object was created when Mark Newton sent email to augcidb@atdot.dotat.org with a subject: line which said [100132T] 2013/2014 CASA Medical certificate exp 4 Apr 2015, with text which said, "My CASA medical certificate exp end Apr 2015 is attached", and a PDF file attachment containing a scan of a CASA medical certificate.
The resulting new database object was attached to object ID 100132T, Mark Newton's pilot record. It will appear alongside the list of comments attached to that object.
Email messages can be attached to any existing database object, including other email attachment objects. Once created, their text fields can be edited at will.
Text fields are searchable, and should therefore be as descriptive as reasonably possible to maximise the utility of the database search tool.
If you wish to attach documents to a pilot record, the process is pretty straightforward: